NEWS

First, some numbers:

• the direct and indirect costs of non-quality are still underestimated by at least 50% (Source: Afnor);
• companies that implement a quality approach see growth in their turnover ranging from 0.15 to 5% (Source: International Organization for Standardization).

In short, starting with a quality management approach is profitable for any organization. From reviewing the entire operations system, to detecting flaws, shortcomings and areas for improvement, it strengthens the organization in the face of an extremely competitive and complex environment, it secures and provides greater control of its environment to the entity and leads it toward operational excellence while never losing sight of customer satisfaction. For some this will mean profitability and improved turnover, for others, such as public sector institutions, better quality of service. In both cases, organizations and final customers come out winners, which is the essence of a quality approach carried out properly.